73% of guests prefer to stay at a hotel that offers self-service technology.

Check-in is one of the most critical elements of the guest journey. It sets the tone for a guest’s entire stay. It should be a welcoming experience. Instead, it’s mostly about the paperwork.

There is a better way where the “admin” of check-in is done before the guest arrives so when they arrive, staff can focus on welcoming the guest, not checking their ID.

The airlines have shown us the way, where we check-in 24 hours before we fly. Hotels can now offer that too.

73% of guests prefer to stay at a hotel that offers self-service technology

Why aren’t we offering guests Pre-Arrival Check-in?

Up until now, it has not been that straightforward. That has all changed, we can now leverage technology to take care of the admin so you can take care of your guests.

Pre-Arrival Check-In, also known as mobile check-in, enables guests to seamlessly check-in on their own mobile device before they arrive at your hotel.

How is this possible?

  • Automatically sends check-in links for all of your upcoming arrivals via email or text message.
  • Guests securely submit their credit card, upload an ID, and sign the hotel’s registration card.
  • The technology checks for fraud, verifies hotel guest information, & enables the hotel to check the guest in.
  • When your guest arrives at the hotel, they simply need to grab their key and head up to their room.  We have solutions for that too.

What are the benefits for hoteliers?

  • Reduces front-desk work by 40%
  • Decreases fraud and chargebacks by 75-90%
  • Boosts guests’ satisfaction by eliminating long queues

Pays for itself

You can increase guest spend via upsells through the entire guest journey; booking, pre-stay, check-in, during stay and check-out.  Think room upgrade, breakfast, early check-in, late check out, bottle of bubbles and more.

Make check-in about your guests, not their credit card

Some hoteliers are concerned that the technology will result in a “low touch” guest experience. It’s actually the opposite. Because the paperwork is all done prior to arrival your team can give your guest their full attention. 

Technology 4 Hotels provides products, software and consulting for 4 and 5 star Hoteliers who want to deliver the best possible experience for their guests. Our mission is to see the hotel industry thrive, by leveraging technology solutions that offer a seamless end-to-end guest experience.


Contact Details

Brendon Granger


PH + 61 2 8317 4000

Mob: 0422 236 236