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Don’t Fear the Reviewer: The Facts About Online Reviews

Nobody ever likes to get a bad review, certainly not small business owners who’ve poured their lives and fortunes into something they love.

Hair – let the sunshine in

First impressions count and fuzzy hair is out. Guestroom appliances need to make a good first impression too. The whisper-quiet Nero Professional hairdryer has the speed for need.

Banishing excess for a brighter future

IHG is stepping up its war on waste in a big way with the introduction of some initiatives that make a difference to the world, and the hotel bottom line.

Hotel & Tourism News

Hilton to bring Tapestry Collection label to Australasia

The announcement of the upscale brand’s debut takes the number of Hilton brands either operating or in the pipeline

Accor adds Mantra branding to Mackay Marina

The hotel giant will take over its second hotel in the Central Queensland town as part of a new franchise agreement

New Adelaide hotel to serve naval defence industry

A proposed new hotel at Port Adelaide’s Osborne naval base is on the lookout for a management brand to help capit

West Hotel Sydney to offer personalised guest stays

Guests can indulge in curated experiences based on their individual personalities via a new summertime activity pro

Supplier News

How hotel bed brands adapt to customised orders

With guest demands for a premium sleep experience at a peak, bedding suppliers are finding hotels requesting custom

Video Reports

Exclusive Video: Inside Conrad New York Midtown

Join HM Editor-In-Chief James Wilkinson on this video tour as we inspect the newly-opened 54-floor, 562-suite Conra

F&B News

Marriott making strides in APAC sustainability quest

With more than 740 properties across the region, Marriott International continues to be a force for good in Asia Pa

Hotel Technology

TripAdvisor study shows power of guest engagement

An owner or senior manager personally politely responding to queries or complaints greatly improved repeat business

Human Resources

Shaizeen Contractor lands commercial role at Hilton

The former TFE Hotels executive has landed a new role leading the Commercial team at Hilton’s Australasian operat

Industry Events

CEOs lend their expertise in ‘Feel Mentored’ initiative

Business leaders from around Australia are donating two hours of mentoring time as part of the ‘Feel Mentored’

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