Quest Portland Franchisee Vincent Bellerose

Australasian apartment hotel operator Quest is rapidly growing its franchise network with new businesses opening in local communities around the country.

Quest already has the largest network of franchised apartment hotels with more than 170 locations across Australia, New Zealand, Fiji and the United Kingdom, and is continually providing opportunities for budding franchisees to run their own business.

In the next 12-24 months, Quest will be adding five brand new apartment hotel properties to their ever-growing network in Collingwood (inner Melbourne), Watergardens (outer Melbourne suburbs), Geelong, Blacktown (western Sydney) and Woolooware Bay (southern Sydney), with construction of these properties already well underway.

“With five new hotels currently under construction and a further eight more hotels due to commence building in H1 CY22, there are some incredible opportunities for hotel management professionals with that special spark to take the leap and realise the dream of owning your very own hotel business,” says The Ascott Limited Australia Managing Director, David Mansfield. 

“With the vast support offered by Quest’s proven business format franchise model, I can’t speak highly enough of the opportunities available for motivated and hard-working people to leverage their entrepreneurial hospitality industry experience, make the transition from employee to business owner and reap the lifestyle and financial benefits.”

A leader in Australasia’s apartment hotel sector

Quest was founded in Melbourne in 1988 and has held a strong position in the Australasian apartment hotel sector over the last three decades. Now, as a member of Singapore-based The Ascott Limited, Quest is part of one of the leading lodging networks globally.

The brand has a strong reputation with business travellers locally, with over 80% of Australia’s top 500 companies among its guests. 

Quest has properties at locations in city centre, suburban and regional areas, with each hand-picked through a comprehensive site selection process. Before committing to a new location, Quest researches the economic situation of the target locations and undertakes extensive discussions with corporate customers to better understand up-and-coming locations.

Thanks to its strong reputation in the market, Quest has the financial backing of banks to establish the business even before the franchisee is found.

Support for business owners

Quest has established a proven business format franchise model by taking a balanced stakeholder approach, with the success of each stakeholder being interdependent.

Quest business owners are their own boss but have the advantage of being able to access well-documented and proven procedures, training, guidance, and resources.

Franchisees can also tap into the knowledge of a dedicated and passionate support team within as needed. Franchise Relationship Managers (FRMs) are on hand to provide business advice and coaching in areas such as revenue generation, operational improvement, business planning, financial management, compliance and stakeholder management.

Quest Portland Franchisee Vincent Bellerose values Quest’s brand strength in the apartment hotel category and the support the franchisor provides to franchisees.

“It is not just one person that you get support from,” he said. “Of course, you have your Franchise Relationship Manager as your key contact, but there are all the other areas that you can call on for guidance as well – marketing, sales, legal, finance, IT and human resources. No one at Quest corporate office has ever told me ‘No I can’t help you’.

“Quest’s product standards for apartments are high, so that guests can expect a consistent premium experience at Quest Apartment Hotels no matter where they are staying. There is certainly a mindset across the franchisee network that we are stronger as a collective and we continually strive to provide consistent standards.”

Become a Quest business owner

Franchisees are often people with experience or an interest in hospitality or hotels, who already live in the towns and cities where the Quest property is based.

While the selection process for business owners is rigorous, those who are successful can reap the rewards both professionally and financially.

If you are interested in taking charge of your own business, find out more about becoming a Quest franchisee by attending one of our upcoming Franchise Insight Events to be held in Brisbane and Melbourne. Register now

Alternatively, for more information visit or call the Quest Franchising Team on 1800 809 913.