Real-time and direct, custom communications between event planners and a hotel team is the primary highlight in a new micro-site launched by Event Hospitality and Entertainment Limited to simplify event management across its 60 Australian and New Zealand properties.
Dubbed ‘Got It Covered’, the new site is mobile optimised and gives organisers the ability to instantly message a hotel whenever assistance is needed. The site allows users to connect with the on-site team at all Rydges, Atura and QT Hotels in both countries. The platform also allows delegates to message an organiser with any requests or problems, from AV requirements to catering changes, scheduling, room temperature changes or any other request.
The site was developed in response to user insights and focus groups conducted by Event Hospitality to canvass the needs of event planners.
Alongside the launch of the site, new ‘Got It Covered’ conference kits have also been prepared for organisers to present to delegates, which contain a host of little items often requested and needed by delegates.
Rydges Hotels National Conference and Event Manager, Patrick Scheiber, said the new platform comes following an effort to streamline event facilitation at its properties.
“The technology is now live across our hotels in Australian and New Zealand and the response has been overwhelmingly positive with clients and hotel teams benefiting from having a bespoke platform that delivers instant requests, an instant response and instant service.