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AccorHotels Australia launches Facebook ChatBot to assist guests

Guests can now talk to AccorHotels through its new Facebook ChatBot.

Travellers can now view, compare and book AccorHotels hotel rooms anywhere across the group’s Australian network through Facebook after the company launched an automated ChatBot service.

The ChatBot, integrated into a standard Facebook chat window, is now available for the company’s 1.7 million fans of its Facebook page and has been designed to add another dimension of communication for guests to interact and have their questions answered in an almost instantaneous manner.

In addition to booking rooms, the ChatBot can help guests with general queries relating to a hotel stay, provide city guides through navigation to the AccorHotels online magazine and answer customer service enquiries by prompting customers for more information relating to a query if needed, or can direct guests to a human customer service representative if it is unable to assist.

“AccorBot” as it is known, can also assist people seeking a job with the company by talking about employee culture and life within the organisation, graduate and leadership programs, Indigenous training and hiring programs and current job vacancies.

AccorHotels Chief Operating Officer – Pacific, Simon McGrath, said the company was always investing in new digital technologies to improve guests’ interactions with the group at a digital level.

“We’re a company built on people, so the AccorBot has been designed to point people in the right direction and make it easier for our guests to be assisted by our real-world customer obsessed, guest service team.  We can’t wait to see our guests start to use AccorBot and discover a new, digital-first way of interacting with AccorHotels.”

To begin chatting to AccorBot, CLICK HERE.

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