Virginia Casale
Virginia Casale

Virginia Casale, Concierge at Sofitel Montreal Golden Mile, has been elected President of the Union Internationale des Concierges (UICH) Les Clefs d’Or.

Casale was honoured with the distinction during the 58th Annual UICH Les Clefs d’Or International Congress, held on May 2 in Toronto.  

With more than 25 years of experience in the guest services industry and a member of Les Clefs d’Or for more than 20 years, Casale is the first Canadian woman to be appointed worldwide president and the second woman to hold the position. She has worked at many of Montreal’s premier hotels and has served as a concierge at the Sofitel Montreal Golden Mile since 2002, as well as president of the Canadian chapter of Les Clefs d’Or.

“It is my esteemed honor to lead this organisation on behalf of Sofitel,” said Casale. “Throughout the Sofitel worldwide- network, we have always placed an emphasis on unparalleled service for our guests, creating a legacy not only for the brand, but also for that of our French heritage.  I look forward to sharing this foundation and our brand’s tradition of excellence with the international community of Les Clefs d’Or.”

Flying the flag locally for the Pacific region was Sofitel Brisbane Central’s chief concierge Elvis Soiza, who was elected President of the Oceania Region. Soiza has been a member of the of the prestigious Concierge Les Clefs d’Or Society for more than 25 years.

“From arranging the finest details of a guests travels, to being their confidant and friend away from home, our role is to provide the utmost in caring, attentive service to hotel guests,” Soiza said.

At the UICH Les Clefs d’Or International Congress, Sofitel Luxury Hotels CEO Robert Gaymer-Jones was also made an Honorary Member of Les Clefs d’Or.