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Tag: personalisation

Posted inHotel Technology

TripAdvisor study shows power of guest engagement

by Matt LennonNovember 27, 2019November 27, 2019

An owner or senior manager personally politely responding to queries or complaints greatly improved repeat business chance, a TripAdvisor study found.

Posted inHotel Technology

Are traditional hotel room types on the way out?

by Matt LennonMay 2, 2019May 8, 2019

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