As a 2023 Young Tourism Leader, Morgan Meredith is going beyond her role as Director of Rooms at The Langham, Gold Coast and The Jewel Residences to influence future generations to embrace a career in hospitality.
Tell us a bit about your hotel career journey to date?
My hotel career began during high school when I had a part-time role at a local resort. I realised how much I enjoyed working in hotels and pursued a career in hotel management. I then studied for a Bachelor of Business and Hotel Management at The Hotel School and have since been fortunate enough to work in several successful hotels.
As Director of Rooms for the Langham Gold Coast, I am part of the hotel’s executive committee and oversee the entire Rooms Division operation. I joined as part of the pre-opening team, as my third hotel pre-opening and set up the rooms, spa and front office for the city’s newest luxury resort.
You’re also a 2023 Young Tourism Leader. Tell us about your experience with that?
I was fortunate enough to be nominated into the Young Tourism Leader program by my Director of Human Resources, Briony Low. The program promotes role models to represent Queensland Tourism and encourage or inspire our younger generation to consider a career in our industry. During my time in this program, I have enjoyed speaking at numerous schools, career fairs and events to share stories and advice based on my professional journey.
Do you have a career mentor or support network?
In each role, I have been fortunate enough to have a mentor at that property who was kind enough to share their knowledge and advice with me. I am grateful to still be in touch with each of these mentors and often reach out to them for career advice and support. I recommend anyone in the industry with a leader you admire to seek their guidance and support throughout your professional journey.
Who inspires you professionally?
I have had the opportunity to work with several inspiring leaders throughout my career. Ashley Spencer, who stands out to me, was the Vice President of Operations for Australasia during my time at Hilton. Mr Spencer was visible in all areas of the hotel, particularly the staff lunchroom and would ask any colleague for suggestions on how we could improve the guest’s experience or whether we had any ideas to share. He was a thoughtful, humble, and considerate leader. I respect a leader who is approachable to all colleagues and understands that the best ideas can come from anyone in the organisation.
What important lessons have you learned on your career journey?
Talk less, listen more and openly seek constructive feedback on your performance. I have learnt that a good leader understands when to listen and when to contribute. I also believe that seeking constructive feedback is our responsibility to ensure we are conscious of our development areas.
What change would you like to see in the industry?
Our industry has shown its resilience and adaptability; however we still have a way to go to catch up to other industries with embracing modern leadership and organisational structures. I would love to see more companies introducing female leadership programs as well as consider hybrid/shared senior leadership roles.