BMIHMS Launches VR Hotel for Industry Soft Skills Training

The ground-breaking Virtual Training Hotel platform used to teach soft skills to bachelor-level students at BMIHMS is now offered to industry to use for the very first time.

The Blue Mountains International Hotel Management School (BMIHMS) at Torrens University Australia has been driving innovation in hotel management training for decades – that’s one of the reasons why it’s the no.1 hotel management school in Australia and Asia Pacific.

Earlier this year, BMIHMS launched a cutting-edge new VR and XR Virtual Training Hotel, providing an essential platform for bachelor-level hotel management students to develop their soft skills before entering the workforce.

Venturing into virtual learning spaces

At this year’s AHICE conference in Adelaide, BMIHMS showcased this immersive experience in action, cementing their position as the Industry’s University.

This innovative learning tool offers a simulated environment for industry operators to onboard new staff in a purpose-built setting. Users complete tasks as they wander around the virtual hotel space; serving digital guests, inspecting rooms, and making key decisions for each department; just as they would in a regular hotel management role.

Users get to test their learning multiple times across varied or repeat scenarios, practising critical thinking, empathy and judgement without any pressure or risk.

VR soft skills training for the hospitality industry

Soft skills, such as leadership, listening and communication, are in huge demand across the hospitality industry. Despite this, operators have few options for training staff in soft skills outside of on-the-job learning.

The BMIHMS Virtual Training Hotel fills this gap, providing:

  • An innovative and effective tool for teaching soft skills to employees within a safe digital space.
  • A training program on-demand that can be used anytime, anywhere in the world.
  • Smart, scenario-based learning that is proven to be more effective than traditional workplace training.

VR soft skills training programs are now increasingly being adopted by companies all over the world, including among hotel brands, such as Hilton and Best Western, because they are proving to be effective.

The BMIHMS Virtual Training Hotel is ideal for onboarding, recruitment, staff retention programs and for broad soft skills training.

With help and guidance from BMIHMS advisors, hotels can now take advantage of this ground-breaking learning tool to upskill future employees or enhance existing training programs.

Please contact our Industry Consultants if you’d like find out more:

Gareth Mayo (

Vanessa Falzon (