Accor guests can access telehealth services while in-house.

Expert medical telehealth consultations are now available to guests staying in Accor hotels in Australia, New Zealand and French Polynesia as part of the hotel giant’s global partnership with The AXA Group.

Under the arrangement, guests will have free-of-charge 24/7 access to AXA’s global network of medical professionals during their stay for all non-urgent medical concerns including COVID-19. The worldwide network will be accessible to guests with all language needs as multilingual medical professionals and even those based overseas can be utilised as needed.

The partnership with AXA launched earlier this year alongside Accor’s ‘Allsafe’ hygiene, guest safety and cleanliness collaboration with Bureau Veritas. The ‘Allsafe’ program sees a dedicated hygiene officer on duty at every hotel and has seen further training rolled out to team members and deployment of advanced hospital-grade cleaning agents known to kill COVID-19 distributed for use by team members and housekeeping staff.

Accor has revolutionised its cleaning standards as part of the new Allsafe certification.

Accor Pacific Chief Operating Officer, Simon McGrath, said the company’s mission has never wavered from a desire to look after every one of its guests, every time.

“As well as receiving a warm and safe welcome at an Accor hotel, resort or apartment, our partnership with AXA will help our guests by giving them quick and easy access to medical advice. We hope this initiative brings further peace of mind,” McGrath said.

The pandemic has seen Accor throw open its doors to welcome quarantined and isolating guests, frontline health workers, those affected by domestic and family violence and other vulnerable members of the community.