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Ovolo adjusts guest services to suit isolation life

Ovolo Nishi in Canberra

Ovolo Group has wheeled out a number of service changes to suit the current environment of guest isolation, designed to provide maximum value for guests still in-house around Australia and Hong Kong.

Under it ‘Wonder. Full’ marketing tagline, Ovolo has modified its daily Social Hour drinks promotions to a room delivery service, delivering a drink of choice to guests along with a selection of bar snacks. Guests can request a second round via a quick phone call to the room service line.

In addition, restaurants at three of the company’s properties have adapted to cater to in-room and takeaway orders at Alibi Bar & Kitchen (Ovolo Woolloomooloo), Monster Kitchen (Ovolo Nishi Canberra) and Za Za Ta Bar & Kitchen (Ovolo The Valley Brisbane), backed by a selection of alcoholic beverages to take home or consume in-rooms.

Flexible check-in and check-out times have also been introduced as a measure to enhance social distancing and prevent a cluster of guests gathering in the lobby at and around 10am. Longer stays of seven and 14 nights with special associated rates have also been introduced to entice guests requiring some isolation to do so in comfort and style.

Ovolo Hotels Founder and CEO, Girish Jhunjhnuwala, said going against the grain and doing things differently was all part of the company’s DNA.

“With every touch point, we continuously strive to innovate, times like these require no other approach. By embracing the situation, we must adapt so we can continue to provide a unique and effortless experience.

“We get knocked down, but we get up again, ain’t nothin’ gonna keep us down,” he added.

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