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Stars of New Zealand’s hotel industry recognised for excellence

It was a night of hotel industry glamour at The Cordis, Auckland tonight.

Dressed in their resplendent best, nearly 650 members of the New Zealand and Australasian hotel industry descended on The Cordis, Auckland on Thursday evening for the sold-out 2018 New Zealand Hotel Industry Awards, which recognised the best performers in the region’s accommodation sector.

It was a night of firsts, from a new award being bestowed on a worthy recipient for the first time to a remote region of the country – before tonight never even having been nominated – not only named as a finalist but bursting onto the scene and claiming a quarter of the entire night’s accolades.

The Franz Josef region was the feel-good talking point of the evening, taking home General Manager of the Year, Food and Beverage Employee of the Year and Regional Hotel Employee of the Year. Whatever they’re now doing on the western side of the South Island, it’s working.

Sponsored by Scenic Hotel Group and jointly hosted by Tourism Industry Aotearoa Hotel Sector and Horwath HTL Ltd, the awards also attracted a record number of entries and closed a captivating conference which focused on how New Zealand’s regions can increase their growth rates by encouraging visitors to spend more time and money exploring and experiencing more remote parts of the country. A key message was that as visitors embark further off the beaten track, regional hotel developments will in turn become more attractive to property developers and investors.

Tourism Industry Aotearoa hotel sector manager Sally Attfield beamed at the overall success of the conference and awards dinner.

“The organisers are delighted that both the conference and awards are attracting such strong support from the hotel sector. It shows that hotels are keen to learn and develop, to network with their peers, and celebrate their success,” she said.

Horwath HTL Ltd Director Stephen Hamilton said the decisions on who was best fitting of each award for 2018 had never been more difficult to make.

“The calibre of the finalists and winners shows our hotel sector is in good heart and is providing people with excellent career opportunities across a range of disciplines,” he said.

Key criteria in selecting the winners included positive feedback received from guests, loyalty to their employer, commitment to ongoing training and development, plus personal attributes including personality, problem-solving ability and anticipation of guest needs.

Here is the full list of winners from the evening’s 12 awards:

Hotel Industry Achievement Award

  • Kathy Guy, Group General Manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō.

Hotel Industry General Manager of the Year, sponsored by AHS Hospitality.

  • Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Senior Hotel Executive of the Year, sponsored by NZ Sotheby’s International Realty

  • Les Morgan, Director of Hotels, Sudima Hotels & Resorts

Hotel Industry Outstanding Young Hotel Executive of the Year

  • Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland

Hotel Industry Administration Employee of the Year

  • Eugenia Marquez, Marketing Executive, Cordis Hotel, Auckland

Hotel Industry Concierge of the Year

  • Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington

Hotel Industry Environmental Initiative of the Year, sponsored by SKAL

  • Sudima Auckland Airport

Hotel Industry Food and Beverage Employee of the Year, sponsored by ServiceIQ

  • Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Josef Glacier

Hotel Industry Front Office Services Employee of the Year, sponsored by the New Zealand School of Tourism

  • Neil Hemraj, Front Office Manager, CityLife Hotel Auckland

Hotel Industry Housekeeper Employee of the Year, sponsored by Vendella

  • Annalise Stewart, Executive Housekeeper, InterContinental Hotel Wellington

Hotel Industry Regional Hotel Employee of the Year

  • Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Revenue Manager of the Year, sponsored by ARMA

  • Roma Patel, National Reservations & and Yield Manager, Sudima Hotels & Resorts

Hotel Industry Sales, Marketing & Distribution Employee of the Year, sponsored by Fastrack Group

  • Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts

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