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Frasers Hospitality chooses Infor to provide digital mobility solutions

Infor, a provider of industry-specific cloud applications, today announced global hospitality operator, Frasers Hospitality, has deployed Infor HMS mobility solutions across its Australian properties as part of its digital transformation strategy.

The project, which started in 2015 with the deployment of Infor solutions at Frasers Hospitality’s Brisbane property Capri by Fraser, has now been extended across all of Fraser Hospitality’s Australian facilities in Sydney, Melbourne and Perth.

Howard Phung, IT Manager Australia, Frasers Hospitality said, “Our Australian customers and staff were becoming more mobile and they expected seamless experiences across channels and devices, as well as access to integrated next-gen payment technologies.”

Phung said Frasers Hospitality’s previous systems experienced several inefficiencies as the organisation was using separate platforms which did not allow seamless communication across channels and devices, sharing of information nor integration with third-party systems.

“We needed an integrated, agile and flexible platform to bring our employee- and customer-centric vision to life. Our aim was to optimise check-in efficiency, eliminate paperwork, integrate next-gen payment platforms, and ensure a high level of personal data security as compliance requirements were growing,” he said.

As seamless check-in was at the centre of attention for both staff and customers, Frasers Hospitality also worked in collaboration with Infor to deploy the Infor Mobility solution that would deliver an unparalleled experience.

Since its roll-out, the housekeeping app has helped improve operational productivity by 80%. Staff do not have to resort to heavy paper-based administrative processes. They can use mobile phones or tablets to organise daily activities and have all customer information sitting in the one platform. This means housekeeping staff are able to view all customer data, receive updates and manage all administrative and housekeeping requests in real-time.

“Our vision is to be 100% paperless by late 2019. Thanks to Infor, we are on the right track to achieve this and make our digital transformation permanent,” said Phung.

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