Quest has kicked off the 2011/12 financial year with its annual franchisee conference held last week at Hyatt Regency Sanctuary Cove on Queensland’s Gold Coast.
Attended by more than 300 franchisees, Quest staff and suppliers, it was an action packed week of leading guest speakers, strategy sessions and social events.
After a strong 2010/11 financial year where Quest achieved 12% revenue growth and opened seven new Australian properties, the business has turned its attention to the year ahead.
Quest Serviced Apartments General Manager Franchising, Nick Suriano, said the annual Quest conference was a time to celebrate the previous year’s achievements, and as a group, focus on new, more ambitious targets.
“We are in the midst of some very challenging global economic conditions which will inevitably put pressure on travel and accommodation sectors,” he said.
“Quest has always weathered the storm during economic instability thanks to the customer loyalty we’ve built over many years. As long as we can continue with this and leverage our leadership position, we’ll continue to grow.
“As a franchise business, our success is dependent on every link in our network pulling together, working towards a common goal and believing in the brand.
“With properties all over Australia from Bunbury, WA to Sydney’s CBD, it’s great to get everyone in one place to reconnect and focus on our new targets and goals. It’s also good for our franchisees to take a little time out from what is a very high pressure job.
“We thank our franchisees and suppliers for the best Quest conference yet,” Suriano said.
Delegates at the Quest conference were treated to some of Australia’s most inspiring speakers including Khoa Do, Film maker and 2005 Young Australian of the Year; Martin Grunstein, Marketer; Darren Flanagen, of the Beaconsfield Mine disaster; Stefano de Pieri; chef and owner of Stefano’s in Mildura; and Tom Berger, Perceptionist.