Tens of thousands of hotel guests around the country are enjoying the benefits of a modern Digital Concierge service through their in-room televisions as part of the latest iteration of Foxtel Business iQ.
As the hospitality industry embraces tech-driven solutions, the Digital Concierge from Foxtel Business iQ is paving the way for smarter, more sophisticated guest experiences.
The innovative feature – which is proving to be a game changer for hoteliers – is designed to elevate the guest journey by providing access to information about a range of hotel services directly through their smart TV.
Essential information
Gone are the days of guests having to sift through a chunky folder in search of answers to basic hotel details; the Digital Concierge offers information in an instant, with an aesthetically pleasing platform that is easy to navigate.
Whether it’s uncovering local attractions, finding a spot for dinner, requesting in-house amenities, or booking a spa treatment, guests can access everything at their fingertips, in the comfort of their room.
This digital service not only delivers on convenience but matches guest expectations for enhanced in-room technology and seamless guest experiences.
Operational efficiencies
For hoteliers, the Digital Concierge offers significant operational benefits. The system helps drive operational efficiencies by reducing pressure on staff to respond to routine questions and service requests, allowing them to focus on high-value tasks to create a memorable guest experience.
Integrated with the Foxtel Business iQ platform, the service also provides access to real-time guest data, allowing hoteliers to gain a better understanding of guest preferences – and tailor their offerings accordingly.
Revenue generation
The Digital Concierge also creates new opportunities for revenue generation. The platform enables hotels to promote in-house services such as special packages or spa treatments. Guests can easily browse restaurant menus, spa treatments and promotions on screen and simply follow a QR code to make the booking of their choice. The user-friendly interface is easy to navigate making it a win-win for both hoteliers and travellers.
Unparalleled entertainment
The Digital Concierge is just one of many innovative features available within Foxtel Business iQ. The all-in-one platform offers guests unparalleled entertainment, with access to a wide range of live sport, local and international news, movies, TV shows, documentaries and more. With everything in one place, guests can watch their favourite TV drama, and quickly book dinner, with just a few clicks of a button.
Find out more about upgrading your in-room technology experience with Foxtel Business iQ.