Swisstrade Principal Peter Weingartner shares what it takes to deliver unforgettable guest experiences and why timing is everything.
When it comes to launching a successful hotel, timing isn’t just important, it’s everything. “Partner with experience, and partner early” is a phrase Swisstrade Principal Peter Weingartner repeats often, and for good reason. As one of Australia’s most trusted suppliers of Hotel Operating Supplies & Equipment (OS&E), Swisstrade is behind Australia’s most exciting hotel openings, including Lanson Place Melbourne, W Hotel Sydney, the much-anticipated Monarto Safari Lodge Adelaide, Mondrian Gold Coast and 1 Hotel Melbourne.
Each of these projects is a testament to the power of engaging experienced suppliers early, unlocking not only commercial advantages with factories and seamless project processes, but also peace of mind for the operator and unforgettable guest moments that strengthen brand identity and drive long-term financial return.
The Power of Early Engagement
Opening a hotel requires thousands of products, many of them sourced from overseas or custom-designed. The earlier a supplier like Swisstrade is brought into the process, the better the result.
“We see the strongest outcomes when we’re engaged several years ahead of opening,” says Peter. “It allows us to guide product selection from a design, function and budget perspective and ensures brand standards are met, and goods are delivered on time without compromise.”
It’s not just about purchasing. Smart procurement and sourcing start with the right strategic OS&E partner at the table alongside owners, operators, architects, designers and project managers from day one.
What’s Driving Hotel OS&E in 2025
Helping hotels stand out in today’s competitive landscape means going far beyond the mere expected. Hoteliers are embracing bespoke, branded and retail-inspired solutions to create ‘never-seen-before’ moments that surprise and delight guests, taking them on a journey of unique touchpoints while sustainability remains front and centre.
“Customisation and high-trust retail brands are key trends this year,” says Peter. “Think branded bathroom accessories, designer tech like Marshall and Tivoli Audio, and even quirky items guests want to take home.” Swisstrade’s recent work reflects this perfectly, ranging from ghd hair dryers in a bold Plum colour at The Eve Hotel Sydney, to climate-conscious robes at Mondrian Gold Coast, each piece is carefully selected to align with the property’s brand identity and guest expectations.
At 1Hotel Melbourne, sustainability takes the lead. Swisstrade sourced and produced operational items from Australian-grown timber and reclaiming wood from the construction site – a move that aligns with the brand’s values while supporting local innovation and craftmanship. “Together with 1Hotel, we have supported a number of local manufacturing partners, most of them in the Australian hotel scene for the first time,” Peter says. “It’s a great example of how purpose-driven procurement can create long-term impact.”
The Foundations of a Successful Hotel Opening
Since 1997, Swisstrade has partnered with hoteliers to deliver operational and guest-focused outcomes that leave a lasting impression, built on a foundation of experience, service and long-standing relationships.
“Trends come and go,” says Peter Weingartner, “but the power of partnerships will always remain. Our experience, our people and our service continue to remain invaluable to our clients.”
His advice to hoteliers planning new builds or refurbishments? “Don’t wait. Engage early. It gives you time to make informed decisions, stay on budget, and create a guest experience that truly reflects your brand.”
At Swisstrade, that means working side-by-side with owners, developers and operators, just as closely as architects and designers, to provide everything from product sourcing and design to supply chain advice and hotel opening support.
“We’re not only a supplier,” Peter adds. “We’re an extension of your business and add value through the entire OS&E journey.”
Planning a Hotel Project?
Partner with experience, and partner early with Swisstrade. Visit https://swisstrade.com.au/pages/hotel-projects to learn more or contact our team to discuss the vision for your next hotel project.