Trip.com to focus on customer service in Australia
The newest entrant to the online travel space in Australia says it plans to focus on customer service as a means to
Sudima Hotel Group deploys Infor across its network in New Zealand
Infor has revealed that New Zealand’s Sudima Hotel Group has deployed the company’s Infor Hospitality Management So
Price trumps brand in hotel choice: Expedia survey
Price and guest ratings carry more weight than brand value as key attributes to hotel property selection, according
Is the hotel industry ready for 8K television?
Television screens replicating a resolution close to real life will hit Australia soon, and hotels are queuing to g
Hotel power prices to decrease under new TAA plan
A new aggregated agreement between a power generator and the accommodation industry is being finalised, TAA says.
Choice Hotels links booking functionality to Google
The search giant’s ‘Book by Google’ feature now includes Choice Hotels Asia-Pac’s collection of Australasia
Are traditional hotel room types on the way out?
New research from IHG and Amadeus has identified three potential trends which may shape the hospitality industry in
Ascott Limited unveils Star Rewards loyalty program
The new program comes as part of a comprehensive global evolution in Ascott’s website, guest data, property and r
Study reveals travellers struggle to sleep when away
Results come in line with the launch of an IHG pilot program designed to enhance sleep.
SiteMinder says more travellers booking hotels direct
The company’s annual survey showed hotel websites were growing in popularity.
Hyatt to collaborate on Google Assistant translations
Language barriers will be broken via a new translations function being trialled.
Marriott reassesses data security breach figures
The company says around 120 million fewer customers have been impacted.
New hotel tech software breaking language barriers
A new tech start-up in Australia is knocking down language barriers between hotels and guests.
Research finds negative hotel reviews have little impact
A new study has hinted negative online hotel reviews have little impact on future customers.