Hotel Technology

TripAdvisor study shows power of guest engagement
An owner or senior manager personally politely responding to queries or complaints greatly improved repeat business

Webjet launches Blockchain to eliminate errors
Online hotel retailer Webjet is leading the way in incorporating Blockchain technology into systems in an effort to

Novotel Cairns launches ‘dive in’ music technology
A new interactive music system at the resort’s revitalised Beach Club will keep the summer tunes going year-round

Crowne Plaza Hunter Valley set to adopt solar power
Construction of a solar farm next door to the hotel is nearing its conclusion as the hotel outlines its plans to be

Investment data reveals varied priorities among hotels
A study by Expedia Group has outlined the differing investment priorities between managed chain hotels and independ

TripAdvisor blocked 1m fake reviews in 2018: Report
The online community deployed advanced fraud detection processes on millions of reviews submitted in 2018 to stop f

Expedia to become Marriott Intl wholesale distributor
In a surprise move, Marriott International has moved to align its global wholesale redistribution system through a

Marriott Bonvoy launches revamped events platform
The next step in the consolidation of Marriott International’s loyalty platforms has been launched in the form of

Business travel firm HRS finalises Lido Group merger
Corporate travel firm HRS has completed its latest expansion move in Asia-Pacific by completing its merger with tec

Shangri-La Sydney to deploy wooden room keys
The luxury Sydney property is taking steps to eliminate the wastage of more than 52,000 plastic room keys lost by g

Amadeus launches data analysis tool for home-share
The Alternative Accommodations Solution allows users to study booking and rate patterns on all types of accommodati

Event Hospitality launches consolidated event site
Focus groups and insights has led to the creation of ‘Got It Covered’, which consolidates event management at a

Trip.com to focus on customer service in Australia
The newest entrant to the online travel space in Australia says it plans to focus on customer service as a means to