Guests at The Ascott Limited properties worldwide can now access a range of telehealth, tele-counselling and travel security advisory services in their room rates.
The services will be available on an unlimited basis as part of the ‘Ascott Cares’ program and its expanded partnership with health and security services company, International SOS. The services will be available to guests staying in more than 200 properties in 27 countries.
To avail the services, guests can call the front desk at their property to be connected to International SOS’ health experts available 24/7 at any of its 27 help centres around the world, with services in 99 languages and dialects available.
Depending on the nature of the issue, consultants will refer guests for further teleconsultation, in-person assistance or counselling in line with its global network of hospitality and specialist clinics.
The Ascott Limited CEO, Kevin Goh, said the company’s partnership with International SOS further elevates its standard of care and hospitality.
“Our guests can have greater peace of mind that they are able to receive on-demand quality care from medical and security experts, and feel safe when they stay with us,” Goh said.
“These value-added services as part of our enhanced ‘Ascott Cares’ commitment are particularly crucial amid the global COVID-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests are able to have immediate access to these services from the comfort of their apartment.”
Travel advisory services will include matters of personal security including safe ground transportation, verification and updates on incidents in any country such as street protests or public rallies, travel restrictions, natural disasters or security threats.
Backed by assistance from Ascott team members, guests will be able to access in-property security access if they believe their safety is at risk along with help ensuring safe passage to their next destination.
Ascott is the second major hotelier to offer telehealth and phone counselling services to guests as part of their room rates, following the launch of similar services with Accor last year.