2021, the year that the hotel industry re-ignites with new ways of working, new guest expectations and the opening of some new key properties.

With so much activity in the market amongst owners, investors and operators, it seems the quirks of technology are definitely raising eyebrows. But the biggest question amongst the tech heads of the hospitality community is “how do we integrate technology with human connection to create a seamless experience?”

We spoke with ahs hospitality, experts in outsourced housekeeping provision, to find out how they are marrying tech gadgets with their workforce to improve performance in 2021:

Software Solutions

Person’s Ringing Service Bell Hold By Robot On Turquoise Background

To deliver on guest expectations in real time, products like Knowcross, link guest services, hotel PMS and housekeeping into one easy application on a multitude of mobile devices. Knowcross have simplified their approach to complimenting traditional housekeeping and guest services by boosting efficiency, enhancing services to guests and increasing their loyalty.


Working in harmony with a hotel housekeeping team, the creators of Whiz at SoftBank Robotics have brought the ultimate vacuum cleaning product to life. Using AI to adapt to its surrounding environment, Whiz can vacuum up to 500 square meters before needing a charge. Even better, Whiz provides, alerts and status updates on cleaning projects direct to a smartphone or wireless device.

In-Room Technology

Replacing the traditional paper compendiums in hotel guest rooms, Tapendium provides personalised content to guests with the ability to connect directly to hotel PMS and guest service systems. Delivering options for guests to order from a pillow menu, request additional towels or amenities, this product certainly exceeds guest expectations with no fuss connectivity.

Click here to contact ahs hospitality and find out how their technology partners can enhance guest experiences though housekeeping services at your property.