Wyndham Destinations Asia Pacific has claimed three Australian Timeshare Holiday Ownership Council (ATHOC) Awards, with teams from the Gold Coast and Fiji and a Queensland resort manager picking up major accolades.
Presented at the peak body’s annual conference in Fiji, the ATHOC Awards are nine prestigious honours that recognise and reward exceptionally talented individuals, teams and companies in the vacation ownership industry across the South Pacific.
Wyndham Destinations’ Gold Coast-based Owner Marketing team, which communicates with the WorldMark South Pacific Club’s 57,000 vacation owner families and manages the company’s social media pages, was named Best Marketing Team of the Year.
“Our Owner Marketing team has done an exceptional job of improving our marketing and social media efforts, site visitation and engagement through the optimisation of quality user-generated content,” said Gary Croker, Senior Vice President of Business Development Asia Pacific, Wyndham Destinations Asia Pacific.
“This Gold Coast team is skilled at building constructive relationships with our vacation owners and helping them gain an understanding of the power our product gives them. The team’s campaigns and solutions are leading the field in an area which is undergoing enormous technological change and disruption.”
Meanwhile, the company’s Fiji Sales team was honoured with the Sales Team of the Year award, thanks to its commitment to customer service and using innovative ideas to showcase Fijian culture and hospitality to its guests.
The General Manager at Ramada Resort by Wyndham Port Douglas, Duncan Mars, also received the Best Resort Manager accolade for implementing a high standard of personalised service and markedly improving the property’s performance.
Duncan presided over a 7.8 per cent increase in occupancy during 2017 and an overhaul of housekeeping that brought about vast productivity improvements. Guests providing feedback on the resort now give Duncan and his team an average ranking of 9.09 out of 10.