Pan Pacific Perth has debuted its new arrival experience and chic refurbished lobby, which offers guests an engaging and modern space to begin their stay.
Upon arrival, guests will be greeted by a ‘Pacific Ambassador’ who will be on hand to assist with their smooth arrival and departure, whether it be assisting with bags, helping with check in or directing guests as they arrive. Pacific Ambassadors are a Pan Pacific Hotels and Resorts initiative and an extension of the concierge team that can offer advice on the hotel’s facilities and local attractions or simply offer recommendations on where to get the best cup of coffee in the city.
Pan Pacific Hotels Group’s Area General Manager-Oceania, Craig Bond, said Pan Pacific Perth is dedicated to enhancing the guest experience.
“When a guest comes to stay at a hotel, the lobby is the first and last thing that they will experience so it’s incredibly important to their overall stay,” he said. “The newly created role of Pacific Ambassador emphasises the importance of creating a welcoming connection for our guests from the moment they arrive at our hotel.
“Whether you are traveling for business or leisure, a warm welcome sets the tone for your stay and a friendly goodbye will leave a lasting impression and entice you back,” he said.
The personal connection is continued through to the check in process, with the introduction of check in pods that allow front desk associates to be more interactive and have improved communication with guests. This allows for more efficient check in and out during peak times. Additionally, the concierge pod is now more centrally located and easily accessible for guests, adding to the ease and convenience of the arrival and departure experience by providing unobstructed views of reception and the concierge desk immediately upon entry.
Additional enhancements to the lobby include a new business centre, fully equipped with three new Mac computers, printing facilities, conference table for business meetings and lounges for informal coffee meetings.
Complementing the lobby enhancements and celebrating the festive season, there will be a pop up gingerbread activation running daily, commencing 14th December.
In-house Executive Pastry Chef, Laurent Xavier will lead the pop up, serving gingerbread cookies for guests within the lobby. At the manned station, guests can get their cookies personalised with their name or initials by the Chef.