TFE Hotels CEO Rachel Argaman has announced the appointment of tourism industry authority, Tammy Marshall, to the newly created role of Chief Operating Officer (COO).
Reporting directly to the CEO, Marshall is set to start at TFE Hotels in May 2015 and oversee hotel operations, team performance and business improvement across the organisation and its brands including Adina Apartment Hotels, Medina Serviced Apartments, Rendezvous Hotels, Vibe Hotels, Travelodge Hotels and Hotel Kurrajong Canberra.
Argaman said, “Tammy’s credentials in the tourism industry are impeccable. I have worked closely with Tammy in the past and admire her as a passionate leader and change agent. We’re privileged to have Tammy join our business in this critical period as TFE Hotels continues to transform and grow.”
Marshall brings more than 20 years’ experience in tourism, spanning wholesale, hotels and resorts and touring sectors. Most recently, Marshall was senior vice president for the regional office of the world’s largest cruise company, Carnival Corporation. In her three years with Carnival Australia, Marshall led the P&O Cruises brand and was responsible for commercial operations across Carnival Australia, at a time when Australia overtook the US to become the world’s leading cruise market in terms of growth and market penetration.
In just three years, Marshall transformed the P&O Cruises brand and passenger experience to secure its position as Australia’s most popular and trusted cruise line.
“I am truly excited by what Tammy’s unique mix of operations and customer experience, her commercial mindset and her undeniable passion for the industry will bring to TFE Hotels,” Argaman said.
Marshall said, “Having hung my captain’s hat on the peg and shaken my sea-legs, I could not be more excited to be joining TFE Hotels, one of the leading hospitality operators, with such a diverse range of brands and audiences. I truly believe that organisational growth is achieved through people, culture, vision and focus on creating customer value and I am excited to take the next step in my career with such a respected business.
Marshall was previously Managing Director of Inspiring Journeys and AAT Kings and prior to that spent seven years as the Managing Director of iconic youth travel brand Contiki and Contiki Resorts. She holds an MBA from the University of Queensland, where she graduated and is a member of the Australian Institute of Company Directors and in 2013 completed the Executive Management Program at UCLA.